Call Center Agent

FULL-TIME

Lagos, Nigeria

Closing: 31 Mar 2023

ARM Pensions

5, Mekunwen Road Off Oyinkan Abayomi Drive Ikoyi, Lagos

https://armpension.com

Summary

Language Proficiency: HAUSA Fluency: HIGH Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Requirements

  • A first degree in a relevant field


  • 1-3 years of experience in a call center environment​


  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.​
  • Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
  • Excellent verbal & phone communication skills, with active listening
  • Excellent relationship management skills and highly developed emotional intelligence
  • Proficient in relevant computer applications


You need to login with your account before you can apply for this job.
You need to login with your account before you can apply for this job.

Job Overview

  • Department

    Customer Experience
  • Experience

    1 - 3 Year(s)
  • Education

    Bachelors
  • Competency

    - Communication
    - Customer Service Orientation
    - Communicating Effectively