Summary

The primary job function will entail processing all assigned schedules and contributions in line with the agreed SLA. NB: Must have a good first degree and be proficient in the use of Microsoft office tools.

Responsibilities

Job Summary

• Crediting of RSA holders' Accounts 

• Exception management and reports

• Resolution of all unprocessed money issues

Principal Duties and Responsibilities

• Process all assigned schedules in with the daily allocation

• Report and follow up on all schedules related issues to RM /RU daily; if any.

• Ensure processing of contributions schedules into RSA within 48 hours and updateFDR by 1.00pm daily

• Filling of daily FDRs and all acknowledgment of correspondence within the unit in linewith the ISSO policy.

• Management of daily csv used for processing of client transactions.

• Attend to unprocessed money issues

• Process discovered pins as assigned by your supervisor

• Maintain accuracy of client records during processing/upload to the pensionadministration system

Requirements

​Must have a good first degree.​

Ideal candidate will have about 1 to 2 years’ experience in a banking operations or teller role.

Required Knowledge, Skills and Abilities:

• Proficiency in Microsoft office tools

• Good multitasking capabilities

• Good analytical and problem-solving skills

• Good telephone manners

• Good and dynamic team player.

• Good interpersonal skills

• Good communication skill- both written & verbal

• Good negotiation, presentation & facilitation skills

• Ability to work well under pressure with minimal or no supervision required whenassigned tasks

• Active listening skills

• Result-oriented with a strong passion for excellence

• Customer service orientated